Frequently Asked Questions
Everything you need to know about finding your perfect look.
How do I determine my correct size for an Alex Evenings gown?
We recommend referring to our specific Size Guide located on each product page. Our designs are tailored for a true-to-life fit, but if you are between sizes, we suggest ordering the larger size to allow for professional tailoring.
What is your return policy for evening wear?
We accept returns of unworn, unwashed, and unaltered merchandise with all original tags attached within 30 days of purchase. Please ensure the security tag remains intact to be eligible for a full refund.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental U.S. We also offer expedited shipping options at checkout if you need your dress for an upcoming event.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery timelines for international orders are calculated at checkout based on your location.
How should I care for my Alex Evenings garment?
Due to the delicate nature of our fabrics, sequins, and beadwork, most of our gowns are 'Dry Clean Only.' Please check the care label inside your specific garment for detailed maintenance instructions.
Can I track my shipment once it has been placed?
Yes, as soon as your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.